SHIPPING INFORMATION
SHIPPING INFORMATION
We offer standard shipping for all orders within Lagos with an estimated delivery time of 1-3 working days and 5-7 working days to other states within Nigeria, international delivery takes 7-10 days. We also offer expedited shipping options for those who need their products sooner.
If you experience any issues with the delivery of your order, please contact us at info@skinhaus.com.ng and we will do our best to resolve the issue as quickly as possible.
We are committed to providing our customers with the best possible shipping and delivery experience. If you have any questions or concerns, please do not hesitate to contact us.
COMPLAINTS & REFUNDS
At SkinHaus, we want you to be completely satisfied with your purchase. However, we understand that there may be rare circumstances where you need to return or exchange an item. Please note that we do not offer refunds or accept returns and/or exchanges, except in the case of damaged or lost parcels.
We strongly advise you to inspect your package carefully upon delivery to ensure that all items are intact. If you notice any damage or if an item is missing, please contact us immediately by phone, WhatsApp or email within 24-48 hours of delivery.
If your parcel is lost during transit, we will promptly inform you as soon as we become aware of it. We will take immediate steps to rectify the issue, and if after 5 working days from the date you were notified your parcel still cannot be located, a refund will be issued to your bank account.
We are committed to resolving any issues with your order in a timely and efficient manner. If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us. We’re always here to help.
Note
Please note that we do not deliver on public holidays and Sundays. The delivery time frames provided are estimated and may vary slightly. In some cases, deliveries may arrive earlier than expected, while on rare occasions, they may be delayed. If your items have not been delivered within the estimated time frame, please don’t hesitate to contact us by phone or email. We will do our best to resolve any issues promptly.
We are committed to ensuring that your orders are delivered to you in a timely and efficient manner, and we appreciate your patience and understanding in the rare event of any delays. If you have any questions or concerns about our delivery policy, please don’t hesitate to reach out to us. We are always here to help.